SmallBizGenius Analysis
Mikasa receives mixed reviews, with customers frequently citing issues with product quality and customer service. While some appreciate the aesthetic of Mikasa dinnerware, many report problems with chipping, fading, and difficulties with returns and warranty claims.
Category Breakdown
Scores based on analysis of 6 recent reviews
Product Quality
2.0/10Reviewers frequently complain about the poor quality of Mikasa products, citing issues such as chipping, fading, and staining. Several customers reported these problems occurring within months of purchase, despite the items being advertised as dishwasher safe or high-quality bone china.
6 reviews mention thisCustomer Service
3.0/10Many reviewers express dissatisfaction with Mikasa's customer service, particularly regarding warranty claims and returns. Customers report difficulties obtaining replacements or refunds for defective items, and frustration with the amount of information required for warranty processing.
4 reviews mention thisReturns & Refunds
2.5/10The return process is a significant pain point for customers, who complain about high return shipping costs and the lack of prepaid return labels. One reviewer noted that the return shipping cost exceeded the value of the merchandise.
2 reviews mention thisPros & Cons
What Customers Love
"Great restaurant: Great food and nice people. I recommend this! All the tiger reviews are fake! This is a great restaurant!"
Common Complaints
"After only a few months of normal use, several pieces developed cracks."
"They request so much information it make the warranty useless."
"Mine was going to be $50+ to return $65 worth of low-quality merchandise."
"Mikasa claims to have a lifetime chip warranty and their claim that these dishes can withstand washing in a dishwasher are false."
Common Questions About Mikasa
Answers derived from customer review patterns
Is Mikasa legit and trustworthy?
Based on 6 reviews, Mikasa is a legitimate company that sells dinnerware and home decor. However, the trustworthiness of their product quality and customer service is questionable. Many customers report issues with product durability, difficulties with warranty claims, and high return shipping costs, suggesting a lack of reliability in their offerings. While the company fulfills orders, the overall customer experience appears inconsistent and often frustrating.
Based on 6 reviewsDoes Mikasa have good customer service?
The reviews suggest that Mikasa's customer service is generally poor. Customers report difficulties in resolving issues related to defective products, warranty claims, and returns. Many express frustration with the amount of information required for warranty processing and the lack of helpful solutions provided by customer service representatives. The consensus is that Mikasa's customer service does not adequately address customer concerns.
Based on 4 reviewsWhat is Mikasa's return policy like?
Mikasa's return policy states a "No Hassle Return Policy," but customers report that the reality is far from hassle-free. While they accept returns, customers are responsible for return shipping costs, which can be prohibitively expensive. The company does not provide prepaid return labels, forcing customers to find their own shipping solutions. This policy, combined with the cost of shipping, makes returns a costly and inconvenient process.
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